Last Updated: September 17, 2026

 

U-B-U Psychological Services (“we,” “us,” or “our”) is committed to maintaining the highest standards of privacy, confidentiality, and data security for our clients, website visitors, and community. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (ubupsychological.com) and interact with our administrative and clinical services.

 

This policy applies in accordance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, the Health Information Act (HIA), and, where applicable, the Freedom of Information and Protection of Privacy Act (FOIP).

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1. Information We Collect

 

We collect personal information through our website only when voluntarily provided by you, or automatically through standard web technologies.
 

• Voluntary Information: When you fill out a contact form, request an appointment, or sign up for communications, we may collect your name, email address, phone number, and any general inquiries you submit.

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• Health Information Notice: Please do not include sensitive personal health details, diagnostic information, or crisis details through our public website contact forms. Detailed personal health information is only collected through our secure, encrypted client management portal during formal intake.

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2. Cookies & Tracking Technologies

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Please note that our Website may automatically collect non-personal information and data through standard internet server operations or the use of “cookies”. These cookies and similar tracking technologies are employed to monitor activity on our Website and store certain information.

 

Cookies consist of small data files containing anonymous unique identifiers that are sent to your browser from a website and stored on your device. Additionally, tracking technologies like beacons, tags, and scripts may be used to gather and analyze information to enhance our Service.

 

You have the option to configure your browser to reject all cookies or notify you when a cookie is sent. However, declining cookies may limit your access to certain parts of our Service.

 

Examples of Cookies we may use include:

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• Session Cookies: Used to operate and maintain basic website functionality.

• Preference Cookies: Used to remember your preferences and various settings.

• Security Cookies: Used for security purposes and system protection.

• Advertising Cookies: Used to display relevant information or advertisements based on your interests.

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3. Analytics & Third-Party Service Providers

 

We utilize third-party Service Providers, such as Google Analytics, to monitor and analyze the usage of our Website.

 

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. The data collected by Google Analytics is used to track and monitor the usage of our Website, and may be shared with other Google services. Google may also use this data to customize and personalize ads within its advertising network.

 

If you prefer to opt-out of sharing your activity on our Website with Google Analytics, you can do so by installing the Google Analytics Opt-out Browser Add-on. This add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information about your visit activity. For more details on Google’s privacy practices, please refer to the Google Privacy & Terms page.

 

We may also share necessary administrative data with trusted third-party technology providers (e.g., secure practice management platforms, website hosting services) who are contractually bound to privacy and security standards compliant with Canadian privacy laws.

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4. How We Use Your Information

 

We collect and use your personal information strictly for reasonable administrative and clinical operational purposes, including:
 

• Responding to your initial inquiries, scheduling intake appointments, and providing administrative support.

 

• Managing office operations, billing, and communication between clients and our clinical team.

 

• Maintaining, troubleshooting, and improving the functionality and security of our website.

 

We do not sell, rent, trade, or lease your personal information to third parties.

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5. Confidentiality & Disclosure of Personal Information

 

Confidentiality Agreement

 

We recognize that confidentiality is paramount in maintaining trust and professionalism within the therapeutic relationship. Our commitment lies in protecting client confidentiality, and we will only disclose information if explicitly directed to do so by the client.

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• Written Permission for Third Parties: All standard requests to release or obtain your personal information involving third parties—including family physicians, psychiatrists, lawyers, insurance companies, or employers—will be discussed directly with you and require your explicit written permission.

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• Verbal Consent: In special circumstances requiring a limited release of information, verbal consent may be obtained, provided the situation is discussed with you prior to any action being taken.

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• Therapist Documentation & Letters: If a practitioner agrees to draft a formal letter or report on your behalf, and time permits, the content will be reviewed with you prior to being issued.

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Limits to Confidentiality

 

Confidentiality may be limited in specific legal and ethical situations, including:

 

• Risk of serious harm to self or others. 

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• Suspected abuse or neglect of a child or vulnerable person.

 

• Court-ordered disclosure (e.g., subpoena).

 

In such cases, psychologists are legally obligated to report or disclose information to the appropriate authorities.

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6. Children's Privacy

 

Our Website is not intended for individuals under the age of 18 (“Children”). We do not knowingly gather personally identifiable information from anyone under the age of 18 through our public website.

 

If you are a parent or guardian and discover that your child has provided us with Personal Information through our website, please reach out to us. If we ascertain that we have collected Personal Information from children without verified parental consent, we will take immediate measures to delete that information from our servers.

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7. Safeguards & Data Storage

 

We implement physical, administrative, and technological security measures to protect your personal information against unauthorized access, loss, alteration, disclosure, or misuse.

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• All data transmitted through our website is encrypted via SSL (HTTPS).

 

• Administrative and clinical electronic records are stored on secure, encrypted Canadian cloud servers or compliant practice management software.

 

While we take rigorous measures to protect data transmitted via our website, please be aware that standard internet communications (such as unencrypted email) carry inherent security risks.

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8. Third-Party Websites & Links

 

Our website may contain links to external websites, online scheduling tools, or resources. We are not responsible for the privacy practices, content, or security of third-party platforms. We encourage you to review the privacy statements of any external sites you visit.

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9. Accessing Your Personal Information

 

Under PIPA, you have the right to request access to the personal information we hold about you, as well as information about how it has been used or disclosed. You also have the right to request corrections if you believe your personal information is inaccurate.

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10. Contact Us & Privacy Officer

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our administrative privacy practices, please contact our Office Administrator:

 

U-B-U Psychological Services

Attn: June Sanchez, Office Administration

Email: admin@ubupsychological.com

Phone: (587) 401-5644

Address: Suite #203 - 18332 Lessard Rd NW, Edmonton, Alberta, T6M 2W8